Human Resources Job Posting
Recruitment Bulletin #
May 31, 2013
HOUSING OPERATIONS MANAGER
Housing and Homelessness Department
Responsible for direct service management, program operations and staff supervision in accordance with ABCD policies, regulations, and performance standards. Assist in the development and implementation of new training protocols and tools to support staff. Implement and monitor direct service delivery procedures, including providing guidance to staff as it relates to assessing client needs, conducting home visits and crisis management. Intervene and assume responsibility for difficult cases when necessary. Ensure data integrity and confidentiality, and implement documentation and file review protocols. Act as a program liaison with internal and external departments. Submit reports and statistical data to the Director of Housing for review and approval. Attend meetings and trainings as needed. Perform other related duties as required.
Bachelor’s degree in Social Work, Human Services or a related field, with three to five years of experience in human services and working with the homeless population with an understanding of accessing affordable housing. Prior experience in staff training and supervision required. Ability to manage multiple and complex tasks required. Must have strong written, verbal, interpersonal and problem-solving skills. Ability to interact professionally with staff at various levels within the organization required. Must be willing to conduct home visits in various Boston neighborhoods. Ability to work and establish boundaries with staff and clients required. Must be able to work with mental health, substance abuse and domestic violence issues. Valid driver’s license required. Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds.
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Action for Boston Community Development, Inc.
178 Tremont Street, Boston MA 02111