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Human Resources Recruitment Bulletin #1966,
August 29, 2014


HELP DESK SUPPORT SPECIALIST
Information Technology Services

Provide first level technical software and hardware support for the agency. Respond to requests for technical assistance via phone, email and in person. Diagnose and resolve technical hardware and software issues. Research questions using available information resources. Follow standard help desk procedures. Redirect problems to the appropriate resources. Identify and escalate situations requiring urgent attention. Track and route problems and requests and document resolutions. Stay current with system information, changes and updates. Identify system deficiencies and recommend solutions. Perform other related duties as required.

Minimum of an Associate’s degree in Computer Science or related field, or equivalent experience required. Must have one to three years of related experience. Microsoft, Cisco, and additional Comptia certifications a plus. Must have experience with Windows XP and 7 operating systems. Experience resolving operating system and software issues required. Exposure to Active Directory, remote desktop technologies, and the fundamentals of TCP/IP networking ideal. Knowledge of Microsoft Office products from 2007 and up and various other products as necessary. Must be able to communicate effectively with various levels of staff. Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds.


HEALTH SERVICES MANAGER
Head Start and Children's Services

Assist the Health Coordinator in planning, implementing, and evaluating high-quality, comprehensive health services according to the prioritized needs of each assigned Early Head Start, Head Start and ABCD Partners/Delegate program. Ensure health services are in compliance with health standards as determined by federal, state and agency guidelines. Participate in team meetings to identify new or recurring health needs of enrollees, monitor implementation of individual health plans, and communicate health and safety needs of enrollees and their families to program staff. Provide timely and accurate health-related advices and communication to Early Head Start/Head Start/ABCD Partners families, program staff, policy groups and communities. Delegate duties to Health Services Aides and provide written input to their annual evaluations as needed. Perform other related duties as required.

Minimum of a Bachelor’s degree in Nursing or related health field, or a Medical Doctor degree from a medical school listed in the International Medical Education Directory (IMED) required. A current RN license in Massachusetts or a higher academic or licensing credential highly preferred. Must have three or more years of experience working in health services at Head Start, early childhood services or community health services. Demonstrated expertise in child and community health issues required. Competency in using computer hardware and software to effectively maintain health services records, communication and professional health presentations required. Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds

Please note: this is a 43-week school year position.


How to Apply

Email: hr@bostonabcd.org (Please indicate the job title you’re interested in the subject line! Attachments in Microsoft Word ONLY, please.)

Please direct resumes and inquiries to:
Action for Boston Community Development, Inc.
Human Resources
Department 161
178 Tremont Street, Boston MA 02111 

PHONE 617-357-6000
TTY 617-423-9215
FAX 617-423-7693


ABCD, Inc. is an equal opportunity employer actively seeking applications under its affirmative action programs.

     
 

Copyright © 2014
Action for Boston Community Development, Inc.
178 Tremont Street Boston MA 02111
PHONE: 617-357-6000 TTY 617-423-9215

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